[smartmontools-support]"servo/seek failure": is angel of disk death near?

Discussion:

Jack Spaar

2005-06-17 05:40:38 UTC

Hello SMART people. Is it curtains for this notebook drive? Long tests always fails
at 80% with "servo/seek failure".

----- Begin smartctl -a output -------------
smartctl version 5.33 [i386-pc-mingw32] Copyright (C) 2002-4 Bruce Allen

Home page is http://smartmontools.sourceforge.net/

=== START OF INFORMATION SECTION ===

Device Model: HITACHI_DK23DA-20

Serial Number: XXXXXX

Firmware Version: 00J2A0J0

User Capacity: 20,003,880,960 bytes

Device is: In smartctl database [for details use: -P show]

ATA Version is: 5

ATA Standard is: ATA/ATAPI-5 T13 1321D revision 3

Local Time is: Thu Jun 16 22:11:37 2005 Pacific Standard Time

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

General SMART Values:

Offline data collection status: (0x00) Offline data collection activity

was never started.

Auto Offline Data Collection: Disabled.

Self-test execution status: ( 104) The previous self-test completed having

the servo (and/or seek) element of the

test failed.

Total time to complete Offline

data collection: (1090) seconds.

Offline data collection

capabilities: (0x1b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

No Conveyance Self-test supported.

No Selective Self-test supported.

SMART capabilities: (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability: (0x01) Error logging supported.

No General Purpose Logging support.

Short self-test routine

recommended polling time: ( 2) minutes.

Extended self-test routine

recommended polling time: ( 19) minutes.

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

1 Raw_Read_Error_Rate 0x000d 100 100 050 Pre-fail Offline - 17179869199

2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 4000

3 Spin_Up_Time 0x0007 100 100 050 Pre-fail Always - 0

4 Start_Stop_Count 0x0032 097 097 000 Old_age Always - 3009

5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 2

7 Seek_Error_Rate 0x000f 100 100 050 Pre-fail Always - 818

8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 1266

9 Power_On_Minutes 0x0032 095 095 000 Old_age Always - 2941h+11m

10 Spin_Retry_Count 0x0013 100 100 050 Pre-fail Always - 0

12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2980

191 G-Sense_Error_Rate 0x000a 100 099 000 Old_age Always - 106

192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 35

193 Load_Cycle_Count 0x0032 043 043 000 Old_age Always - 344437/344401

194 Temperature_Celsius 0x0022 086 050 000 Old_age Always - 47 (Lifetime Min/Max 13/65)

195 Hardware_ECC_Recovered 0x001a 100 095 000 Old_age Always - 63

196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 2

197 Current_Pending_Sector 0x0032 100 099 000 Old_age Always - 0

198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0

199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0

223 Load_Retry_Count 0x0012 100 100 000 Old_age Always - 78

230 Head_Amplitude 0x0032 096 096 000 Old_age Always - 123728

250 Read_Error_Retry_Rate 0x000a 100 065 000 Old_age Always - 575

SMART Error Log Version: 1

ATA Error Count: 87 (device log contains only the most recent five errors)

CR = Command Register [HEX]

FR = Features Register [HEX]

SC = Sector Count Register [HEX]

SN = Sector Number Register [HEX]

CL = Cylinder Low Register [HEX]

CH = Cylinder High Register [HEX]

DH = Device/Head Register [HEX]

DC = Device Command Register [HEX]

ER = Error register [HEX]

ST = Status register [HEX]

Powered_Up_Time is measured from power on, and printed as

DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,

SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 87 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)

When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:

ER ST SC SN CL CH DH

-- -- -- -- -- -- --

04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789

Commands leading to the command that caused the error were:

CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

-- -- -- -- -- -- -- -- ---------------- --------------------

c8 00 02 3d 60 20 e0 00 00:48:51.900 READ DMA

ca 00 02 c7 6c f1 e1 00 00:48:50.910 WRITE DMA

c8 00 02 3d 60 20 e0 00 00:48:47.360 READ DMA

ca 00 08 a7 01 22 e0 00 00:48:47.350 WRITE DMA

ca 00 08 af 01 22 e0 00 00:48:47.340 WRITE DMA

Error 86 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)

When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:

ER ST SC SN CL CH DH

-- -- -- -- -- -- --

04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789

Commands leading to the command that caused the error were:

CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

-- -- -- -- -- -- -- -- ---------------- --------------------

c8 00 02 3d 60 20 e0 00 00:48:47.360 READ DMA

ca 00 08 a7 01 22 e0 00 00:48:47.350 WRITE DMA

ca 00 08 af 01 22 e0 00 00:48:47.340 WRITE DMA

ca 00 18 07 ac 22 e0 00 00:48:47.320 WRITE DMA

ca 00 08 37 6f 9b e1 00 00:48:46.360 WRITE DMA

Error 85 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)

When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:

ER ST SC SN CL CH DH

-- -- -- -- -- -- --

04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789

Commands leading to the command that caused the error were:

CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

-- -- -- -- -- -- -- -- ---------------- --------------------

c8 00 02 3d 60 20 e0 00 00:48:42.820 READ DMA

ca 00 08 9f 01 22 e0 00 00:48:42.310 WRITE DMA

ca 00 08 b7 01 22 e0 00 00:48:42.300 WRITE DMA

ca 00 20 e7 ab 22 e0 00 00:48:42.280 WRITE DMA

c8 00 02 3d 60 20 e0 00 00:48:38.270 READ DMA

Error 84 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)

When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:

ER ST SC SN CL CH DH

-- -- -- -- -- -- --

04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789

Commands leading to the command that caused the error were:

CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

-- -- -- -- -- -- -- -- ---------------- --------------------

c8 00 02 3d 60 20 e0 00 00:48:38.270 READ DMA

ca 00 02 c7 6c f1 e1 00 00:48:37.980 WRITE DMA

ca 00 08 a7 01 22 e0 00 00:48:37.260 WRITE DMA

ca 00 08 af 01 22 e0 00 00:48:37.260 WRITE DMA

ca 00 20 c7 ab 22 e0 00 00:48:37.260 WRITE DMA

Error 83 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)

When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:

ER ST SC SN CL CH DH

-- -- -- -- -- -- --

04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789

Commands leading to the command that caused the error were:

CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

-- -- -- -- -- -- -- -- ---------------- --------------------

c8 00 02 3d 60 20 e0 00 00:48:33.680 READ DMA

ca 00 08 f7 2a 35 e0 00 00:48:33.680 WRITE DMA

ca 00 08 ff d8 23 e0 00 00:48:33.680 WRITE DMA

c8 00 02 3b 60 20 e0 00 00:48:30.140 READ DMA

ca 00 08 9f 01 22 e0 00 00:48:30.040 WRITE DMA

SMART Self-test log structure revision number 1

Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

# 1 Extended offline Completed: servo/seek failure 80% 2941 -

# 2 Extended offline Completed: servo/seek failure 80% 2940 -

# 3 Extended offline Completed: servo/seek failure 80% 2938 -

# 4 Extended offline Completed: servo/seek failure 80% 2938 -

# 5 Short offline Completed without error 00% 2938 -

Device does not support Selective Self Tests/Logging

----- End smartctl -a output ---------------

Thanks,
--Jack

Volker Kuhlmann

2005-06-17 06:16:07 UTC

Permalink

Hello SMART people. Is it curtains for this notebook drive? Long tests
always fails at 80% with "servo/seek failure".

Yes, sorry. Without hard evidence I would nevertheless venture the claim
that those tests don't find every possible fault or problem, but if they
do find one, it's exit stage left if the result is "fail" of any kind.

Volker

--
Volker Kuhlmann is possibly list0570 with the domain in header
http://volker.dnsalias.net/ Please do not CC list postings to me.

Bruce Allen

2005-06-17 09:17:18 UTC

Permalink

Time for a new disk. If under warranty the manufacturer should just swap
it for a new one.

Bruce

Post by Jack Spaar
Hello SMART people. Is it curtains for this notebook drive? Long tests always fails
at 80% with "servo/seek failure".
----- Begin smartctl -a output -------------
smartctl version 5.33 [i386-pc-mingw32] Copyright (C) 2002-4 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: HITACHI_DK23DA-20
Serial Number: XXXXXX
Firmware Version: 00J2A0J0
User Capacity: 20,003,880,960 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 5
ATA Standard is: ATA/ATAPI-5 T13 1321D revision 3
Local Time is: Thu Jun 16 22:11:37 2005 Pacific Standard Time
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 104) The previous self-test completed having
the servo (and/or seek) element of the
test failed.
Total time to complete Offline
data collection: (1090) seconds.
Offline data collection
capabilities: (0x1b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
No Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
No General Purpose Logging support.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 19) minutes.
SMART Attributes Data Structure revision number: 16
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000d 100 100 050 Pre-fail Offline - 17179869199
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 4000
3 Spin_Up_Time 0x0007 100 100 050 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 097 097 000 Old_age Always - 3009
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 2
7 Seek_Error_Rate 0x000f 100 100 050 Pre-fail Always - 818
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 1266
9 Power_On_Minutes 0x0032 095 095 000 Old_age Always - 2941h+11m
10 Spin_Retry_Count 0x0013 100 100 050 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2980
191 G-Sense_Error_Rate 0x000a 100 099 000 Old_age Always - 106
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 35
193 Load_Cycle_Count 0x0032 043 043 000 Old_age Always - 344437/344401
194 Temperature_Celsius 0x0022 086 050 000 Old_age Always - 47 (Lifetime Min/Max 13/65)
195 Hardware_ECC_Recovered 0x001a 100 095 000 Old_age Always - 63
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 2
197 Current_Pending_Sector 0x0032 100 099 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
223 Load_Retry_Count 0x0012 100 100 000 Old_age Always - 78
230 Head_Amplitude 0x0032 096 096 000 Old_age Always - 123728
250 Read_Error_Retry_Rate 0x000a 100 065 000 Old_age Always - 575
SMART Error Log Version: 1
ATA Error Count: 87 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 87 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 02 3d 60 20 e0 00 00:48:51.900 READ DMA
ca 00 02 c7 6c f1 e1 00 00:48:50.910 WRITE DMA
c8 00 02 3d 60 20 e0 00 00:48:47.360 READ DMA
ca 00 08 a7 01 22 e0 00 00:48:47.350 WRITE DMA
ca 00 08 af 01 22 e0 00 00:48:47.340 WRITE DMA
Error 86 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 02 3d 60 20 e0 00 00:48:47.360 READ DMA
ca 00 08 a7 01 22 e0 00 00:48:47.350 WRITE DMA
ca 00 08 af 01 22 e0 00 00:48:47.340 WRITE DMA
ca 00 18 07 ac 22 e0 00 00:48:47.320 WRITE DMA
ca 00 08 37 6f 9b e1 00 00:48:46.360 WRITE DMA
Error 85 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 02 3d 60 20 e0 00 00:48:42.820 READ DMA
ca 00 08 9f 01 22 e0 00 00:48:42.310 WRITE DMA
ca 00 08 b7 01 22 e0 00 00:48:42.300 WRITE DMA
ca 00 20 e7 ab 22 e0 00 00:48:42.280 WRITE DMA
c8 00 02 3d 60 20 e0 00 00:48:38.270 READ DMA
Error 84 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 02 3d 60 20 e0 00 00:48:38.270 READ DMA
ca 00 02 c7 6c f1 e1 00 00:48:37.980 WRITE DMA
ca 00 08 a7 01 22 e0 00 00:48:37.260 WRITE DMA
ca 00 08 af 01 22 e0 00 00:48:37.260 WRITE DMA
ca 00 20 c7 ab 22 e0 00 00:48:37.260 WRITE DMA
Error 83 occurred at disk power-on lifetime: 2927 hours (121 days + 23 hours)
When the command that caused the error occurred, the device was active or idle.
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
04 51 02 3d 60 20 e0 Error: ABRT 2 sectors at LBA = 0x0020603d = 2121789
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
c8 00 02 3d 60 20 e0 00 00:48:33.680 READ DMA
ca 00 08 f7 2a 35 e0 00 00:48:33.680 WRITE DMA
ca 00 08 ff d8 23 e0 00 00:48:33.680 WRITE DMA
c8 00 02 3b 60 20 e0 00 00:48:30.140 READ DMA
ca 00 08 9f 01 22 e0 00 00:48:30.040 WRITE DMA
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed: servo/seek failure 80% 2941 -
# 2 Extended offline Completed: servo/seek failure 80% 2940 -
# 3 Extended offline Completed: servo/seek failure 80% 2938 -
# 4 Extended offline Completed: servo/seek failure 80% 2938 -
# 5 Short offline Completed without error 00% 2938 -
Device does not support Selective Self Tests/Logging
----- End smartctl -a output ---------------
Thanks,
--Jack
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Jack Spaar

2005-06-17 18:13:26 UTC

Permalink

Post by Bruce Allen
Time for a new disk. If under warranty the manufacturer should just swap
it for a new one.
Bruce

Thank you Bruce and Volker for confirming the prognosis.

Having seen mention of it in the archives, I'm now donating humble CPU
time to ***@home ( http://einstein.phys.uwm.edu/ )in honor of
smartmontools. :)

Thanks again,
--Jack